Arrivals and departures

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Bucksmore offers a complimentary transfer service to students arriving at major UK airports between 10am and 8pm. If you require this service, please ensure we have your flight details by 31st May 2023.

Private transfers

If you arrive or depart outside of the complimentary transfer time, or to an airport not available at your venue, then a private transfer fee will apply.

Airport arrivals

When you arrive at the airport a Bucksmore Counsellor will wait for you at arrivals. The Counsellor will be wearing our distinctive dark red Bucksmore polo shirt and will be holding a Bucksmore branded sign with your name clearly written on it.

Airports are busy places and students coming through arrivals on their own after a long flight can be a little disorientated. Don’t panic if you can’t find a staff member at first. Make sure you look for someone wearing a dark red Bucksmore shirt holding a sign with our name on!

Specific details, such as contact numbers, are shared nearer the time of the programme.

Airport departures

On departure, you will be accompanied by a Bucksmore Counsellor to the airport and assisted with check-in.

Bucksmore will ensure all students arrive to the airport in good time to make sure the check-in process is as smooth and efficient as possible.

Unaccompanied Minors

If you have booked a UM service, please make sure you inform us when submitting your flight details. If you require contact details when booking the UM service, please email with your request.

No transfer required

If you are planning on arriving to the venue independently, please inform us of your expected arrival time, as well as the person accompanying you, by 31st May 2023. There is no fixed arrival time as we are happy for you to arrive at any time that suits you, however we do suggest arriving between 1pm and 5pm so that you can settle in and have dinner with your new peers. There will always be a member of the Bucksmore team available to meet you at the venue on arrival days.